5 Ways About How to Transcribe Phone Calls?

In today’s digital age, the ability to accurately capture and document phone conversations has become increasingly valuable across various industries. Whether you’re a business owner looking to keep track of client interactions, a legal professional needing precise records for court cases, or simply an individual seeking to remember important discussions, transcribing phone calls can offer significant benefits. This blog will guide you through 5 ways to transcribe phone calls. I believe you can find the method that best suits your needs after reading this article.

Real-Time Transcribe

Real-time transcription is the practice of converting the spoken words of a phone call into written text simultaneously. This feature is incredibly practical, particularly in situations demanding immediate call recording. While there are very few applications in the market offering real-time phone call transcription, there are two notable ones worth introducingļ¼š

  1. AI Phone: AI Phone is leading the way as the top AI tool for real-time phone call transcription. With support for over 90 languages, including both major global ones and less common ones like Vietnamese, Thai, Japanese, and Korean, it offers unmatched versatility and inclusivity. What sets AI Phone apart is its unique feature: even if the person you’re calling hasn’t downloaded the AI Phone app, you can still use its transcription function, making it incredibly convenient for everyone. Furthermore, AI Phone boasts an impressive voice recognition accuracy rate of over 99%, achieved by analyzing conversation content and context. Its ultra-fast real-time transcription and AI summary features enhance its practicality, ensuring users can easily access and understand some key points of the call long after the conversation ends.
  2. Dialpad: Dialpad is tailor-made for businesses seeking to enhance their customer service capabilities, so it may not be as convenient or affordable for individual users. However, it is a good choice for businesses aiming to improve their customer service standards. Dialpad provides real-time transcription of calls, meetings, and voicemails, ensuring seamless communication. When making a call through Dialpad, users can conveniently view real-time transcription directly in the active call window. In addition, it can identify action items by recognizing voice commands, eliminating the need for manual note-taking and allowing users to easily manage memos. Additionally, after each call, Dialpad provides a summary of the conversation content, effectively saving companies valuable communication time.

Non-Real-Time Transcribe

Non-real-time transcription means that the phone call is recorded as an audio file using another device or the built-in recording application of the current mobile phone and then transcribed. Three leading services exemplify the non-real-time transcription market:

  1. Notta: You don’t need to install any software with Notta. Their online audio-to-text tool allows you to convert audio files seamlessly. Notta’s AI software effortlessly creates transcripts in your preferred language from your imported audio files, it supports 58 languages. It can also instantly generate summaries and notes from your video or audio clips, saving you the hassle of note-taking and manual transcription during research, and giving you more time to focus on what matters.
  2. Sonix: Sonix utilizes cutting-edge speech-to-text algorithms to automatically transcribe files. Every word is timestamped, allowing you to play the audio from any specific word with just a click. You can refine your transcripts by directly editing the text in your browser. Additionally, unnecessary words can be easily removed using the strikethrough feature. When you highlight an important phrase, Sonix displays the beginning and ending timestamps, facilitating easy reference. With support for over 49 languages, dialects, and accents, Sonix offers comprehensive transcription capabilities.
  3. OpenPhone: If you are a business seeking to streamline operations and enhance customer service, this tool is valuable for transcribing your business phone calls. Firstly, you’ll need to manually record the call using the call menu. Alternatively, you can configure your OpenPhone number to automatically record all calls by subscribing to a Premium plan or higher. After the call, OpenPhone automatically generates a transcription, includes a timestamp and identifies the different speakers, simplifying the process of following the conversation’s flow and pinpointing specific comments or actions. For subscribers to the Business plan, OpenPhone generates a summary of each call, highlighting key points and outlining next steps, further enhancing the utility of the tool.

Conclusion

The field of phone transcription has expanded to meet the evolving needs of individuals and businesses. By exploring both real-time and non-real-time transcription methods, like the 5 innovative tools featured in this blog, we can capture and record our calls with precision and efficiency. With the right transcription tool at hand, users can streamline communication, save time, and ensure nothing important slips through the cracks. Whether for business or personal use, investing in a reliable transcription solution can prove invaluable in today’s fast-paced world.

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