Whether you’re a daily commuter, weekend rider, delivery partner, or someone new to using Uber, problems can come up: a double charge, a lost phone, an account issue, or worse\u2014a safety concern. When they do, you want answers\u2014and sometimes, you want to talk to a real person. However, getting help from Uber can feel like a dead end\u2014especially if you\u2019re unfamiliar with the tech or struggle with English. So how do you call Uber customer service when you really need to speak to someone? Whether you’re an immigrant settling in, a traveler abroad, or just a rider needing help, this guide walks you through every working method.<\/p>\n\n\n\n
Uber is built on a tech-first model. That means the company relies heavily on app-based support, automated help centers, and digital workflows. While that works for basic questions, when real problems hit\u2014like being overcharged, leaving something in the car, or dealing with safety concerns\u2014you probably want to talk to a person.<\/p>\n\n\n\n
Uber does have phone support, but it’s hidden and selective. The trick is knowing where to look and what options are available to you based on your situation (rider vs. driver, location, urgency, etc.).<\/p>\n\n\n\n
Uber provides a few official channels for customer support:<\/p>\n\n\n\n
Here\u2019s a quick overview:<\/p>\n\n\n\n \u26a0\ufe0f Note: As of 2025, Uber does not offer a general customer support number for riders<\/strong> in most markets, so many of these numbers may be unreliable, restricted, or redirect you to the app now. Most issues must be handled in-app or via email.<\/p>\n\n\n\n For most problems (missing payments, trip disputes, lost items, etc.), Uber wants you to use the Help section of the app.<\/p>\n\n\n\n Here\u2019s how to reach support through the app:<\/p>\n\n\n\n Uber typically replies within a few hours via email or in-app chat.<\/p>\n\n\n\n If you lost something in an Uber, you can call the driver directly.<\/p>\n\n\n\n How it works:<\/p>\n\n\n\n If you don\u2019t have your phone (because it was lost), use a friend\u2019s device or log into your Uber account on a computer.<\/p>\n\n\n\n If you’re in a major city, you might have access to an Uber Greenlight Hub, where support agents offer face-to-face assistance.<\/p>\n\n\n\n What They Can Help With:<\/p>\n\n\n\n \ud83d\udccd Check your local hub\u2019s availability via the Uber Driver app or Google Maps. Some locations have specific hours or require appointments.<\/p>\n\n\n\nSupport Type<\/th> Availability<\/th><\/tr><\/thead> In-App Help Center<\/td> 24\/7<\/td><\/tr> Phone Support<\/td> Difficult to reach<\/td><\/tr> Uber Greenlight Hub<\/td> Limited hours in select cities<\/td><\/tr> Social Media Support<\/td> Limited hours<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n How to Call Uber Customer Service by Phone<\/h2>\n\n\n\n
\ud83d\udcde Official Uber Support Numbers (U.S. & Canada):<\/h4>\n\n\n\n
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\ud83d\udcf1 1-833-USE-UBER (1-833-873-8237) \u2014 For emergencies only<\/li>\n\n\n\n
<\/strong>\ud83d\udcf1 1-800-285-6172
\ud83d\udcf1 1-833-305-4871
\ud83d\udcf1 1-800-593-7069
\ud83d\udcf1 1-800-253-9377<\/li>\n\n\n\n
Tap Help<\/em> \u2192 Call Support<\/em> (if available in your region)<\/li>\n<\/ul>\n\n\n\nUsing the Uber App to Get Help<\/h2>\n\n\n\n
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Lost Something in an Uber? <\/h2>\n\n\n\n
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Visit an Uber Greenlight Hub (In-Person Help)<\/h2>\n\n\n\n
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Contact Uber Through Social Media<\/h2>\n\n\n\n